FAQ

Tickets can be purchased online on our website, www.cervantesmasterpiece.com, through our ticketing partner, Etix.

You can also purchase them in-person through our Box Office during the hours listed below.

Monday-Friday: 10:00 AM – 6:00 PM

Saturday: 12:00 PM – 6:00 PM

Sunday: CLOSED

YES! The Box Office is open during shows.

No, we cannot promise the validity of tickets purchased outside of our system.

To ensure ticket validity, avoid shopping for tickets on third-party websites like StubHub, VividSeats, etc… and purchase your tickets directly from the venue.

Will Call pick-up starts one hour prior to doors on the day of the show.

No, there is no way to pick them up earlier than that.

Yes, as long as the image on your phone clearly displays each ticket’s barcode, we can scan directly from your phone.

There is no need to print it on paper. Go green!

Online and phone-order ticket sales end two hours after the show starts.

To find out if tickets are still available, check www.cervantesmasterpiece.com, and if the ticket button for that show states “Tickets at the Door”, we DO have tickets available for you to purchase at our box office! If the ticket button states “Sold Out” that means the show is 100% sold out.

No, we do not have a secret stash of extra tickets at our box office. We will not sell any more tickets in any way, shape, or form once a show is sold out.

Cervantes’ Masterpiece Ballroom and The Other Side are open on show nights only.

Check our “Calendar” page to see if there is a show. The time marked as “Doors” is when the venue opens that night.

  • A current, government issued ID (e.g. driver’s license, passport, military ID)
  • A copy of your birth certificate, driver’s permit, combined with a photo ID (e.g. school ID, gym membership)

Yes, most of our shows are 16 and up.

Yes, you can pick it up from our Main Office (open hours are listed above).

Yes, we are. If you need special assistance, please come early (at the time of Doors) and talk to our security staff at the doors. They can accommodate most needs.

If you think you may need more assistance than they can provide, please call us in advance at 303-297-1772.

Cervantes’ Masterpiece Ballroom has a spacious dance-floor for standing-room only. All general admission ticket holders can move anywhere on the dancefloor as they please. There is a bar along the back of the room. The Ballroom also has a balcony with some tables and chairs, and some standing room. The tables are first-come-first-serve, so if you prefer to sit, come early (at the time of Doors) to secure a spot.

The Other Side is a smaller club-style room, and is also mostly standing room. There is a raised ledge area along the back of the room with some tables and chairs, and some standing room. The tables are first-come-first-serve, so if you prefer to sit, come early (at the time of Doors) to secure a spot.

Yes, the Lost & Found is located in our Main Office (open hours are listed above).

Coat Checks are located in the main lobby of Cervantes’ Ballroom and in the back of The Other Side. Coat check is seasonal and only used during the winter months or when we’re experiencing inclement weather.

Yes, we have ATMs at both Cervantes’ and The Other Side as well as in the Box Office.

  • Weapons of any kind, including but not limited to:
    • Firearms (with or without permit)
    • Pocket knives, multi-tools, or knives of any size
    • Pepper Spray or Mace
  • Flares or Fireworks
  • Oversized bags (Bag larger than 14” x 14”, including all backpacks, briefcases, luggage, or duffle bags)
  • Illegal Substances
  • Outside Food and Beverage
  • Laser Pointers / flashlights greater than 3″
  • Professional cameras (anything with a detachable lens) or flash photography, tripods, monopods, selfie-sticks, or GoPros
  • Audio or Video recording devices
  • Signs larger than 11” x 17” or any sign attached to a stick or pole
  • Full facial coverings such as masks
  • Balloons, permanent markers, spray paint, silly string
  • Noise making devices (e.g. Air Horns, drums, whistles)
  • Large or pointed umbrellas
  • Hula Hoops

Cervantes’ Masterpiece Ballroom has a capacity of 1000 and The Other Side has a capacity of 450.

Cervantes’ does not allow video or audio recording of any kind.

Yes, we have a restaurant located at The Other Side called Snacks’ that serves fresh healthy sandwiches and other items focusing on locally sourced and organic ingredients.

Yes, we love hosting events of every kind. Please email one of our talent buyers to inquire. Under “info” on our website, choose “contact info” to find the email addresses.

Yes! Information about season passes is available here. CLICK FOR CERVANTES’ SEASON PASS INFORMATION 

Check this page for our current COVID guidelines at any given time. CLICK TO VIEW CERVANTES’ CURRENT COVID GUIDELINES 

We first suggest reviewing our CONTACT INFO PAGE to see if there is someone specific you can email your inquiry to.

You can also contact us by calling the main office at 303-297-1772.

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